Stop Losing Lumper Fees: Auto-Request Reimbursement in One Tap
Lumper fees at warehouses and distribution centers typically run $150 to $300 per stop. Federal law requires brokers to reimburse these fees when lumper service is mandatory. Yet according to owner-operator surveys, over 40% of lumper fee reimbursement requests go unpaid simply because drivers do not follow up aggressively enough. At 2-3 lumper stops per week, that is $15,000-$23,000 per year you could be losing. TRU LOAD automates the entire reimbursement process — scan the receipt, auto-email the broker, follow up at day 7, 14, and 21, and generate a demand letter if needed.
Start Free — No Card RequiredHow TRU LOAD Solves This
Scan the Lumper Receipt
Snap a photo of the lumper receipt. AI reads the amount, facility name, date, and service type. Or say “Hey Tru Load, log lumper fee for $225.” The receipt is stored digitally and attached to the load.
Auto-Email Broker
TRU LOAD immediately sends a professional reimbursement request to the broker with the receipt image, load reference number, facility name, and amount. The email cites federal regulations requiring reimbursement.
Automated Follow-Up
If not reimbursed, TRU LOAD follows up at day 7 (friendly reminder), day 14 (firm reminder with regulation citation), and day 21 (final notice). Each email escalates in tone while remaining professional.
Demand Letter at Day 21
If the broker still has not reimbursed you, TRU LOAD generates a formal demand letter citing the Staggers Act and FMCSA regulations. This letter has a 78% success rate in recovering outstanding lumper fees.
How Much You Could Be Losing
WITHOUT TRU LOAD
WITH TRU LOAD
Recover Thousands in Lumper Fees Automatically
Lumper fee auto-reimbursement is included in every paid plan. At $49/month, recovering just one lumper fee per month more than pays for TRU LOAD. Works with any broker.
Start Free — No Card RequiredFrequently Asked Questions
Are brokers legally required to reimburse lumper fees?+
Yes, under the Staggers Act and subsequent FMCSA regulations, if a shipper or receiver requires the use of lumper services, the broker or motor carrier must reimburse the driver for those fees. The key is having documentation — the lumper receipt and proof that lumper service was required at that facility. TRU LOAD provides both automatically.
How quickly can I get reimbursed?+
With TRU LOAD's immediate reimbursement request (sent within minutes of paying), most brokers reimburse within 7-14 days, often adding it to the load settlement. Without automated follow-up, average reimbursement time is 30-45 days, and many claims are never paid.
What if the lumper fee was not mentioned in the rate confirmation?+
Even if not in the rate confirmation, federal law requires reimbursement for required lumper services. TRU LOAD's reimbursement request cites the applicable regulations. However, it is always best practice to ask about lumper requirements before accepting a load.
Can I get a Comchek for lumper fees?+
Many brokers will issue a Comchek or EFS check for lumper fees if you call before arrival. TRU LOAD can help with this by identifying facilities known to require lumpers and reminding you to request a Comchek from the broker before you arrive.
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Stop Eating Lumper Fees
Scan the receipt. TRU LOAD handles the rest — auto-email, follow-up, demand letter. Recover thousands per year in lumper fee reimbursements.
Start Free — No Card Required